1.) Account Setup / Email on file
We will setup your account after we have received payment and we and/or our
payment partner(s) have screened the order(s) incase of fraud. It is your
responsibility to provide us with an email address which is not @ the domain(s)
you are signing up under. If there is ever an abuse issue or we need to contact
you, the primary email address on file will be used for this purpose. It is your
responsibility to ensure the email address on file is current or up to date at
all times. Providing false contact information of any kind may result in the
termination of your account. If you fail to meet these requirements, the order
may be considered fraudulent in nature and be denied.
Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.
The free transfer services are available for 30 days from your signup date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote.
All services provided by TmzHosting may only be used for lawful purposes. The
laws of the State of Florida, the State of Texas, and the United States of
The customer agrees to indemnify and hold harmless TmzHosting
from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark
is prohibited. This includes but is not limited to unauthorized copying of
music, books, photographs, or any other copyrighted work. The offer of sale of
any counterfeit merchandise of a trademark holder will result in the immediate
termination of your account. If you believe that your copyright or trademark is
being infringed upon, please email [email protected]
with the information required. If the request is of a licensing issue, we may require further
Examples of unacceptable material on all Shared Servers include:
IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image,
filedump, or banner-ad services (similar to rapidshare, photobucket, or
commercial banner ad rotation), topsites, commercial audio streaming (more than
one or two streams), Escrow, High-Yield Interest Programs(HYIP) or related
sites, Investment sites (FOREX, egold exchange),sale of any controlled
substance without prior proof of appropriate permit(s), AutoSurf sites, Bank
Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery
sites, muds / rpg's, hate sites, hacker focused sites/archives/programs, or
sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail
Bombers and Spam Scripts. Forums that distribute or link to warez content is
TmzHosting services, including all related equipment, networks and network devices are provided only for authorized customer use. TmzHosting systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of TmzHosting system(s) constitutes consent to monitoring for these purposes.
We reserve the right to refuse service to anyone. Any material that, in our
judgment, is obscene or threatening is prohibited and will be removed from our
servers with or without notice.
Failure to respond to email from our abuse department within 48 hours may result
in the suspension or termination of your services. All abuse issues must be
dealt with via troubleticket/email and will have a response within 48 hours.
If in doubt regarding the acceptability of your site or service, please contact
us at [email protected]
and we will
be happy to assist you.
Adult content is allowed as long as it's legal in the United
States of America.
Potential harm to minors is strictly forbidden, including but
not limited to child pornography or content perceived to be child pornography
Any site found to host child pornography or linking to child pornography will be
suspended immediately without notice.
Violations will be reported to the appropriate law enforcement agency.
Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.
Direct customers: Your services will be terminated with or without notice.
Violations will be reported to the appropriate law enforcement agency.
It is your responsibility to ensure that scripts/programs
installed under your account are secure and permissions of directories are set
properly, regardless of installation method. When at all possible, set
permissions on most directories to 755 or as restrictive as possible. Users are
ultimately responsible for all actions taken under their account. This includes
the compromise of credentials such as username and password. It is required that
you use a secure password. If a weak password is used, your account may be
suspended until you agree to use a more secure password. Audits may be done to
prevent weak passwords from being used. If an audit is performed, and your
password is found to be weak, we will notify you and allow time for you to
change/update your password.
3.) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk
emailing, and spam. "Safe lists" and "double opt-in" will be treated as spam.
Any user who sends out spam will have their account terminated with or without
Sites advertised via SPAM (Spamvertised) may not be hosted on
our servers. This provision includes, but is not limited to SPAM sent via fax,
email, instant messaging, or usenet/newsgroups. No organization or entity listed
in the ROKSO
may be hosted on our servers. Any account which results in our IP
space being blacklisted will be immediately suspended and/or terminated.
TmzHosting reserves the right to require changes or disable as
necessary any web site, account, database, or other component that does not
comply with its established policies, or to make any such modifications in an
emergency at its sole discretion.
TmzHosting reserves the right to charge the holder of the
account used to send any unsolicited e-mail a clean up fee. This cost of the
clean up fee is entirely at the discretion of TmzHosting.
4.) Payment Information
You agree to supply appropriate payment for the services received from
TmzHosting, in advance of the time period during which such services are
provided. You agree that until and unless you notify TmzHosting of your desire
to cancel any or all services received, those services will be billed on a
If you would like to cancel your hosting plan(s) you must contact us before the next due date.
As a client of TmzHosting, it is your responsibility to ensure that your payment
information is up to date, and that all invoices are paid on time. TmzHosting
provides a 10 day grace period from the time the invoice is due and when it must
be paid. Any invoice that is overdue for 10 days and not paid will result in a
$10 late fee and/or an account suspension until account balance has been paid in
full. If invoices are not paid after 30 days the account will be terminated
and all files will be deleted.
Invoices that have been paid more than once by mistake, subscriptions, etc.
can only be added as credit towards the account and cannot be refunded. If there is credit in your TmzHosting account and you have passed the 30 Day Money Back guarantee that is also nonrefundable. If you require assistance with this provision, please contact [email protected]
If a contract is made for example 1 year, and you the client decides to cancel your 5th month, the rest of the funds in your account that are unused cannot be refunded. They can only be added as credit towards future services.
5.) Backups and Data Loss
Your use of the service is at your sole risk. TmzHosting is not responsible for
files and/or data residing on your account. You agree to take full
responsibility for files and data transferred and to maintain all appropriate
backup of files and data stored on TmzHosting servers.
6.) Cancellations, Refunds & Domains
TmzHosting reserves the right to cancel the account at any time with or without
Any abuse of our staff in any medium or format will result in the suspension
or termination of your services.
Customers may cancel at any time. TmzHosting gives you
an unconditional 30 day money back guarantee on managed shared hosting
solutions and reseller hosting. There is no money back guarantee on Virtual Private Servers and Dedicated Servers. There are no refunds on administrative fees, install fees for custom
software, or domain name purchases. Refund requests after the initial 30 days will not be made. Prorated refunds will also not be made for unused time because of a server issue or similar. If our TOS is violated a refund will not be provided.
Only first-time accounts are eligible for a refund. For example,
if you've had an account with us before, cancelled and signed up again, you will
not be eligible for a refund or if you have opened a second account with us. Moneybookers and Alertpay refunds can take up to a week to be completed.
Domains are only free when you purchase 1 Year or more upfront. These are the only available extensions that we provide for free: .com/.net/.org/.info/.biz/.name/.mobi
Either of us may terminate this Agreement by providing the other with written notice of a material breach. The written notice must contain sufficient facts from which the non-breach party may identify the alleged cause of the breach, and take steps to cure such a breach. Upon delivery of the notice of material breach, the party of alleged breach shall have ten calendar days during which the breach may be cured. If the material breach is incapable of cure, the non-breaching party may terminate this Agreement immediately.
Violations of the Terms of Service will waive the refund
7a.) Resource Usage
User may not:
a) Use 25% or more of system resources for longer then 90 seconds. There are
numerous activities that could cause such problems; these include: CGI scripts,
FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes at any point in time on the
server. This includes any and all daemons, such as IRCD.
c) Run any type of web spider or indexer (including Google Cash / AdSpy) on
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client. Please note that you may
link to torrents off server, but may not host or store them.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1942,
h) Run cron entries with intervals of less than 15 minutes
When using PHP include functions for including a local file,
include the local file rather than the URL. Instead of
include("http://yourdomain.com/include.php") use include("include.php")
The use of more than 50,000 inodes on any shared account may potentially
result in suspension. Accounts found to be exceeding the 50,000 inode limit will
automatically be removed from our backup system to avoid overusage. Every file
on your account uses up 1 inode.
Simply exceeding the limit does not constitute grounds for suspension however
accounts that constantly create and delete large numbers of files on a regular
basis or causing file system damage may cause your account to be flagged for
8.) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies
depending on the hosting package you purchase. Should your account pass the
allocated amount we reserve the right to suspend the account until the start of
the next allocation, suspend the account until more bandwidth is purchased at an
additional fee, suspend the account until you upgrade to a higher level of
package. Unused transfer in one month cannot be carried over to the next month.
9a.) Money back Guarantee
On dedicated servers and colocation no full refund will be honored -- the 30 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all. Please note that the money back guarantee is only applicable to the first paid invoice of a new customer. Subsequent invoices are not eligible for refunds.
Each of TmzHosting's managed shared and reseller servers carry a 30 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared or reseller packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases.
9b.) Uptime Guarantee
If your shared server has a physical downtime that is not within the 99.9%
uptime you may receive one month of credit on your account. Approval of the
credit is at the discretion of TmzHosting dependant upon justification provided.
Third party monitoring service reports may not be used for justification due to
a variety of factors including the monitor's network capacity/transit
availability. The uptime of the server is defined as the reported uptime from
the operating system of the server which may differ from the uptime reported by
individual services. To request a credit, please contact [email protected]
justification. All requests must be made in writing via email. Uptime guarantees
only apply to shared / reseller solutions.
10.) Shared (non-reseller accounts) Servers
Shared accounts may not resell web hosting to other people, if you wish to
resell hosting you must use a reseller account.
11.) Price Change
The amount you pay for hosting will never increase from the date of
purchase. We reserve the right to change prices listed on tmzhosting.com, and
the right to increase the amount of resources given to plans at any time.
Customer agrees that it shall defend, indemnify, save and hold TmzHosting
harmless from any and all demands, liabilities, losses, costs and claims,
including reasonable attorney's fees asserted against TmzHosting, its agents,
its customers, officers and employees, that may arise or result from any service
provided or performed or agreed to be performed or any product sold by customer,
its agents, employees or assigns. Customer agrees to defend, indemnify and hold
harmless TmzHosting against liabilities arising out of; (1) any injury to person
or property caused by any products sold or otherwise distributed in connection
with TmzHosting; (2) any material supplied by customer infringing or allegedly
infringing on the proprietary rights of a third party; (3) copyright
infringement and (4) any defective products sold to customers from TmzHosting's
By using any TmzHosting services, you agree to binding arbitration. If any
disputes or claims arise against TmzHosting or its subsidiaries, such disputes
will be handled by an arbitrator of TmzHosting 's choice. All decisions rendered
by that arbitrator will be binding and final. You are also responsible for any
and all costs related to such arbitration.
TmzHosting shall not be responsible for any damages your business may suffer.
TmzHosting makes no warranties of any kind, expressed or implied for services we
provide. TmzHosting disclaims any warranty or merchantability or fitness for a
particular purpose. This includes loss of data resulting from delays, no
deliveries, wrong delivery, and any and all service interruptions caused by
TmzHosting and its employees.
14.) Disclosure to law enforcement
TmzHosting may disclose any subscriber information to law enforcement
agencies without further consent or notification to the subscriber upon lawful
request from such agencies.
We will cooperate fully with law enforcement agencies.
15.) Changes to the TOS
TmzHosting reserves the right to revise its policies at any time without notice.